Welcome to the application and site operated by UPWARD BIOTECHNOLOGY INTERNATIONAL, a limited liability company organized and existing under the laws of Delaware ("Upward Biotechnology International"). Your use of this site is governed by the policies, terms, and conditions outlined below. Please read them attentively. Your use of this site and any orders placed signify your consent to the terms and conditions provided.
For details regarding Upward Biotechnology International's privacy policy, please visit www.upwardint.com. Upward Biotechnology International retains the right to make reasonable modifications to its privacy policy from time to time.
We accept U.S.-issued credit and debit cards, including Visa, MasterCard, American Express, and Discover. Credit card orders can be securely placed online through our TLS 1.3 encrypted connection. Please note that each credit card may be used for up to three (3) transactions in one processing day. By placing an order on our website, you enter into a legally binding agreement with Upward Biotechnology International.
All orders are efficiently processed within 2-3 business days, excluding weekends and holidays. In cases of high order volume, there may be slight shipment delays. Kindly allow for additional transit days for delivery. Should a significant shipment delay occur, rest assured we will promptly notify you via email or telephone.
Shipping charges for your order will be accurately calculated and clearly presented at the checkout. While we aim for timely delivery, occasional delays may arise.
Upward Biotechnology International cannot be held responsible for any products damaged or lost during shipping. If you receive a damaged order, please contact the shipment carrier to initiate a claim. Ensure you retain all packaging materials and damaged goods before filing a claim.
You may request a refund for any charges by contacting customer service at support@upwardint.com. If you are not entirely satisfied with any Upward Biotechnology International products purchased directly from our website, you have 30 days from the date of purchase to request a full refund or exchange. Refunds and exchanges will be processed to the credit card used for the purchase, excluding shipping costs.
To request a refund, you will need the following:
Before returning any product to Upward Biotechnology International, the IBO or customer must contact customer support to obtain a Return Merchandise Authorization ("RMA") number. Packages received without this information on the box's exterior may be refused, potentially resulting in a refund not being issued.
While using the Upward Biotechnology International Website, you may engage in correspondence with, purchase goods and/or services from, or participate in promotions offered by advertisers or sponsors displaying their products and/or services on the Website. Any such activities, along with the associated terms, conditions, warranties, or representations, are solely between you and the respective third party. Upward Biotechnology International holds no liability, obligation, or responsibility for such correspondence, purchases, or promotions between you and any third party. Upward Biotechnology International does not endorse any websites on the Internet linked through its Website. These links are provided for your convenience, and Upward Biotechnology International is not responsible for the content, products, or materials available on such sites.
Your electronic order confirmation or any form of confirmation does not signify our immediate acceptance of your order. Upward Biotechnology International retains the right to accept or deny shipment for any reason. We may also require additional information before processing any order. In the event that an order appears suspicious or fraudulent, Upward Biotechnology International reserves the right to cancel the order, notify the cardholder, and take appropriate action.
